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Aptic will during 2019 implement a new business management system in order to improve the control and quality in our processes and services - both internal and external.
One change that will affect you as a customer directly is that we will start using the new business system for handling support and order tickets that will replace the current Customer Portal. The new system will be configured and tested together with some customers during the spring and we will onboard more customers after the summer holidays.
The biggest change in way of working for you as a customer is that you can choose to communicate with our techinicians during work with support and order tickets with e-mail instead of logging in to a customer portal. A customer portal is avaliable to have an overview of open, finished or tickets in progress but you do not need to login to response or register tickets.
We will provide more information about this late Q2 2019.